Improving Customer Care performance in a very competitive market – in which products and services are more and more seen as commodities – implies two goals:

  1. Saving time (and money) since operators will be more efficient in managing relationships with clients and prospects.
  2. Netting more profits, thanks to a longer LifeTimeValue for clients, due to greater satisfaction, coming from a more effective relationship.

We promise our customers two things: better efficiency and better effectiveness for their Customer Care.

To make the promise true, we operate through three tools:

  1. Measurement of quality of services provided by Customer Care 
  2. Redesign of editorial processes that bring to creation and management of content for Customer Care operators
  3. Rationalization and rewriting of contents to make them simple, immediate, and unique.

 

Supporting technology.

We declare ourselves technology agnostics, i.e. any Knowledge Management platforms in use by our customers are OK: we start from whatever technology is used and improve its usability.

When customers work without a Knowledge Management system for Customer Care, we can both offer our platform or support them in choosing the right platform available according to their precise needs.


Our Partner

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